Privacy Policy

Last updated: January 2025

Sheltech ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase. We are a data controller registered with the Information Commissioner's Office (ICO).

What Information We Collect

We may collect the following categories of personal data:

• • Identity Data — your name, title, and date of birth (if provided).
• • Contact Data — billing address, delivery address, email address, and phone number.
• • Financial Data — bank transfer details and order references used to reconcile payments. We do not collect or store card details.
• • Transaction Data — details about orders, returns, and your purchase history.
• • Technical Data — IP address, browser type, device information, and cookies for site analytics.
• • Marketing Data — your preferences for receiving marketing communications from us.

How We Use Your Data

We use your personal data for the following lawful purposes:

• • To fulfil contracts — processing orders, payments, and delivering goods to your address.
• • Legal compliance — maintaining records for tax, accounting, and regulatory obligations.
• • Legitimate interests — fraud prevention, website analytics, improving our services, and customer support.
• • With your consent — marketing emails (you can unsubscribe at any time).

Payment Processing

All payments on our website are collected by bank transfer only (BACS / Faster Payments). We never ask for, process, or store payment card details — there is no card payment facility on this site. When you place an order, no payment is taken online. You then transfer the order total directly to our business bank account (Admission Master Ltd., Account 30698701, Sort Code 04-00-03), quoting your Order ID as the reference. We retain only the order reference and transfer details needed to reconcile your payment and fulfil your order. All prices include UK VAT at 20% where applicable.

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• • Right to be informed — this policy provides that information.
• • Right of access — request a copy of the personal data we hold about you.
• • Right to rectification — ask us to correct any inaccurate data.
• • Right to erasure — request deletion of your data where there is no lawful basis for us to keep it.
• • Right to restrict processing — limit how we use your data.
• • Right to data portability — receive your data in a machine-readable format.
• • Right to object — object to processing for direct marketing or legitimate interests.

To exercise any of these rights, please email support@sheltech.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).